Frequently asked questions

300 m² per colour. A mixed order can combine thicknesses and patterns, but each colour must reach the minimum.

Yes. A4 cut samples of the panel build and the finish you are considering are free — you pay the courier, usually USD 30–60 depending on the destination. Sample cost is deducted from your first order.

We do. A trial order below the MOQ is possible at a higher unit price so you can check quality and packing before a full container. Tell us what you want to test.

Yes. Neutral cartons, your logo on the label and a custom packing list are available from 500 m² per order. Full OEM with printed cartons needs a higher quantity — ask us.

Yes, from 300 m² per size or pattern. A new pattern needs 7–10 working days for tooling before production starts.

Because the price depends on thickness, finish series, quantity, packing and destination port. A published price would be wrong for almost everyone. Send quantity, thickness and port and you get an FOB price the same working day.

T/T 30% deposit + 70% against copy of B/L. For long-term customers we can discuss other terms after the first few shipments.

FOB Qingdao / Lianyungang, China is standard. CIF is available — tell us the destination port and we will get a freight rate from our forwarder.

Volume is the main lever. Below 300 m² there is little room; above 1,000 m² there is real room, especially if you accept a consolidated loading date.

15–20 days after deposit. Final delivery schedule confirmed by our sales team per order quantity and destination port..

Export carton + pallet, 8–12 panels per carton. Panels are stacked flat, corner-protected and strapped. We send photographs of the packed pallets before loading.

As an indication, a 20ft container takes roughly 900–1,000 m² of 11 mm straight panel; a 40ft or 40HQ roughly double. Exact quantity depends on thickness, carton size and how the load is consolidated — we calculate it for your order.

Yes. Many of our West African customers buy several product categories in China. We can deliver to a consolidation warehouse and coordinate the loading.

0.75–0.80 on the 9 mm and 11 mm builds, 0.80–0.85 on 16 mm and above. Figures are the average of our own sample tests and move with the mounting method. See Materials & Performance for the table.

B1 to GB 8624, and formaldehyde emission E0 to GB 18580 — on the complete panel build, not the veneer alone. Certificates are supplied with the shipping documents on request.

No. Standard panels are for interior dry areas. Humidity above 70% for long periods, or direct water contact, will damage the MDF. For humid interiors ask about our moisture-resistant build.

Only on a flat substrate. Tiles can be lined with battens and the panels fixed to the battens — never glued directly onto tile grout lines.

Yes. Clips, screws and matching edge trim are supplied with the order. Tell us the total linear metres of perimeter so we can calculate the trim.

Yes, with a fine-tooth circular saw or track saw. Cut from the back face — cutting from the face chips the veneer.

Send photographs of the damage and the pallet label within 7 days of arrival. We replace defective panels in the next shipment, or credit them — that is written into our contract.

Yes. We supply a fixing detail drawing with every order, and our sales team answers installation questions on WhatsApp — photographs of your wall help a lot.

Yes. We send one PDF with construction, NRC table, fire and emission certificates and fixing details. Ask for it on WhatsApp or by email.